PGSNY Archives - Page 3 of 3 - Thomas M. McCorry

Businessperson gesturing toward a vertical spiral of dollar bills wrapped around a green ribbon, symbolizing financial growth, investment, and upward cash flow momentum.

Behind the Metrics: Cash Flow

Profit is theory—cash is reality.Cash flow metrics reveal how money actually moves through your business. They’re the lifeblood of operational health, investment readiness, and strategic resilience. This post explores why cash flow deserves a permanent seat at the strategy table—and how leaders can use it across time horizons. What Is Cash Flow? Cash flow tracks […]

Four interlocking puzzle pieces labeled Acquisition, Retention, Financial, and Mission, forming a square to symbolize strategic metric stack alignment.

Behind the Metrics: Metric Stack Alignment

Metrics don’t work in isolation—and neither should your strategy.Every business tracks numbers. But few build a metric stack that’s truly aligned: one that connects acquisition to retention, margin to mission, and dashboards to decisions. This post explores how to align your metrics so they reinforce—not confuse—your strategic goals. What Is a Metric Stack? A metric […]

Person analyzing six data dashboards on wall-mounted screens, each displaying charts and visualizations, symbolizing metric overload and strategic clarity. He is trying to weed out misleading business metrics

Behind the Metrics: The Metric That Wasn’t

Not every number deserves a seat at the strategy table.In a world flooded with dashboards, KPIs, and performance reports, it’s easy to mistake motion for meaning. This post is about the metric that wasn’t—the number that looks important, gets repeated, and even influences decisions, but ultimately misleads. Let’s weed out misleading business metrics. What Is […]

Behind the Metrics: Net Promoter Score (NPS)

Not all metrics speak for your customers—NPS does.Net Promoter Score is one of the few metrics that captures sentiment, loyalty, and brand health in a single number. But it’s often misused, misinterpreted, or siloed. When applied strategically, NPS becomes a powerful tool for aligning customer experience with business outcomes. What Is Net Promoter Score? NPS […]

Bold red graphic with the words “Gross Margin” in distressed capital letters, symbolizing financial performance and profitability in business strategy.

Behind the Metrics: Gross Margin

Gross margin isn’t just a financial metric—it’s a strategic lens. It reveals how much value you retain after delivering your product or service, and it’s often misunderstood or oversimplified. Whether you’re modeling beverage distribution, advising nonprofits, or scaling a service business, gross margin is the foundation of sustainable growth. What Is Gross Margin? Gross margin […]

Illustration of customer churn showing fish jumping from a small bowl to a larger tank, then onto a dry surface, symbolizing customer loss and retention challenges.

Behind the Metrics: Churn Rate

When growth masks erosion, churn is the metric that tells the truth. Whether you’re running a subscription service, managing a distributor portfolio, or advising a nonprofit, churn rate reveals how well you’re retaining the value you’ve already earned. It’s not just a customer metric—it’s a strategic signal. What Is Churn Rate? Churn rate measures the […]

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