Not all metrics speak for your customers—NPS does.Net Promoter Score is one of the few metrics that captures sentiment, loyalty, and brand health in a single number. But it’s often misused, misinterpreted, or siloed. When applied strategically, NPS becomes a powerful tool for aligning customer experience with business outcomes. What Is Net Promoter Score? NPS […]
Read More
Gross margin isn’t just a financial metric—it’s a strategic lens. It reveals how much value you retain after delivering your product or service, and it’s often misunderstood or oversimplified. Whether you’re modeling beverage distribution, advising nonprofits, or scaling a service business, gross margin is the foundation of sustainable growth. What Is Gross Margin? Gross margin […]
Read More
When growth masks erosion, churn is the metric that tells the truth. Whether you’re running a subscription service, managing a distributor portfolio, or advising a nonprofit, churn rate reveals how well you’re retaining the value you’ve already earned. It’s not just a customer metric—it’s a strategic signal. What Is Churn Rate? Churn rate measures the […]
Read More
Continuing Our Series… In our Behind the Metrics series, we’ve explored CAC, LTV, ROAS, and Conversion Rate — each offering a lens into customer economics and campaign performance. Now we turn to ROI, the granddaddy of financial metrics. It’s simple, powerful, and often oversimplified. Let’s unpack it. What Is ROI? Return on Investment (ROI) measures […]
Read More
Continuing Our Series… In our Behind the Metrics series, we’ve explored CAC, LTV, and ROAS — each offering a lens into customer economics and campaign efficiency. Now we turn to Conversion Rate, a deceptively simple metric that reveals how well your digital experience turns interest into action. What Is Conversion Rate? Conversion Rate measures the […]
Read More
Continuing Our Series… In our Behind the Metrics series, we’ve explored CAC and LTV — two pillars of customer economics. Now we turn to Return on Ad Spend, a metric that marketers love for its simplicity but often overlook in strategic context. Let’s unpack what it really tells us. What Is ROAS? Return on Ad […]
Read More
Continuing our Behind the Metrics series, we’re diving into another foundational concept: Lifetime Value (LTV). If Customer Acquisition Cost (CAC) tells us what it takes to win a customer, LTV reveals what that customer is truly worth over time. Together, they shape the economics of sustainable growth. What Is LTV? Lifetime Value estimates the total […]
Read More
📈 Introducing: Behind the Metrics In today’s data-driven world, metrics are everywhere — dashboards, reports, pitches, campaigns. But behind every number is a story. A strategy. A decision. And sometimes, a blind spot. Behind the Metrics is a new recurring series that demystifies the numbers that drive business decisions. Each article breaks down one key […]
Read More
In today’s globalized economy, businesses face critical decisions about where to locate various functions and operations. The choices often boil down to three main strategies: nearshoring, offshoring, and keeping functions onshore within the United States. Each approach offers distinct advantages and challenges, and the optimal choice depends on industry, function, cost considerations, control needs, and […]
Read More
Volunteering has long been essential to building stronger communities and supporting various causes. For organizations, volunteer programs offer a valuable opportunity to tap into a passionate workforce dedicated to advancing a mission. A well-structured volunteer program helps achieve organizational goals and provides a meaningful experience for volunteers. Developing an effective volunteer program requires careful planning, […]
Read More