Behind the Metrics Archives - Page 2 of 2

Behind the Metrics: Net Promoter Score (NPS)

Not all metrics speak for your customers—NPS does.Net Promoter Score is one of the few metrics that captures sentiment, loyalty, and brand health in a single number. But it’s often misused, misinterpreted, or siloed. When applied strategically, NPS becomes a powerful tool for aligning customer experience with business outcomes. What Is Net Promoter Score? NPS […]

Bold red graphic with the words “Gross Margin” in distressed capital letters, symbolizing financial performance and profitability in business strategy.

Behind the Metrics: Gross Margin

Gross margin isn’t just a financial metric—it’s a strategic lens. It reveals how much value you retain after delivering your product or service, and it’s often misunderstood or oversimplified. Whether you’re modeling beverage distribution, advising nonprofits, or scaling a service business, gross margin is the foundation of sustainable growth. What Is Gross Margin? Gross margin […]

Illustration of customer churn showing fish jumping from a small bowl to a larger tank, then onto a dry surface, symbolizing customer loss and retention challenges.

Behind the Metrics: Churn Rate

When growth masks erosion, churn is the metric that tells the truth. Whether you’re running a subscription service, managing a distributor portfolio, or advising a nonprofit, churn rate reveals how well you’re retaining the value you’ve already earned. It’s not just a customer metric—it’s a strategic signal. What Is Churn Rate? Churn rate measures the […]

image showing coins into to ROI box with more coins coming out the other side

Behind the Metrics: Return on Investment (ROI)

Continuing Our Series… In our Behind the Metrics series, we’ve explored CAC, LTV, ROAS, and Conversion Rate — each offering a lens into customer economics and campaign performance. Now we turn to ROI, the granddaddy of financial metrics. It’s simple, powerful, and often oversimplified. Let’s unpack it. What Is ROI? Return on Investment (ROI) measures […]

Arrow hitting target in customer shopping basket showing strong conversion rate

Behind the Metrics: Conversion Rate

Continuing Our Series… In our Behind the Metrics series, we’ve explored CAC, LTV, and ROAS — each offering a lens into customer economics and campaign efficiency. Now we turn to Conversion Rate, a deceptively simple metric that reveals how well your digital experience turns interest into action. What Is Conversion Rate? Conversion Rate measures the […]

Behind the Metrics: Return on Ad Spend (ROAS)

Continuing Our Series… In our Behind the Metrics series, we’ve explored CAC and LTV — two pillars of customer economics. Now we turn to Return on Ad Spend, a metric that marketers love for its simplicity but often overlook in strategic context. Let’s unpack what it really tells us. What Is ROAS? Return on Ad […]

Business dashboard illustrating customer lifetime value metrics with charts, dollar signs, and user engagement icons LTV

Behind the Metrics: Lifetime Value (LTV)

Continuing our Behind the Metrics series, we’re diving into another foundational concept: Lifetime Value (LTV). If Customer Acquisition Cost (CAC) tells us what it takes to win a customer, LTV reveals what that customer is truly worth over time. Together, they shape the economics of sustainable growth. What Is LTV? Lifetime Value estimates the total […]

Stylized business dashboard displaying customer acquisition cost CAC metrics with graphs, dollar signs, and user icons

Behind the Metrics: Customer Acquisition Cost (CAC)

📈 Introducing: Behind the Metrics In today’s data-driven world, metrics are everywhere — dashboards, reports, pitches, campaigns. But behind every number is a story. A strategy. A decision. And sometimes, a blind spot. Behind the Metrics is a new recurring series that demystifies the numbers that drive business decisions. Each article breaks down one key […]

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